Shipping Policy

Domestic Shipping

  • All orders within Australia will be shipped as Express Post with Australia Post.

  • Shipping is free for orders over $120. All other orders will attract, a flat rate shipping fee of $15.

  • Bulky orders might attract a higher postal rate. If this is the case, Wonky Trumpet will contact you before fulfilling your order to confirm postage.

  • All orders will be fulfilled within 3 working days of receipt of order.

  • Wonky Trumpet cannot be held responsible for any delays caused by the shipping carrier.

International Shipping

Damaged or Lost Shipments

  • If you receive a damaged shipment, please contact hello@wonkytrumpet.com.au within 7 days of delivery with a photo clearly showing the damage. Enquiries outside this timeframe will not be entertained.

  • Wonky Trumpet will work with the shipping carrier to resolve the issue and will work towards replacing your order.

  • If your order is lost in transit, please contact Wonky Trumpet at the earliest.

Returns and Replacement Policy

Change of Mind

No product listed on this website are eligible for a return or exchange due to change of mind of purchase.

Eligibility for Replacement

  • Returns for replacement are accepted only within 7 days of delivery.

  • You are entitled to a refund or replacement for a major problem with a purchased product.

  • Products must be returned in their original condition, with no signs of damage or wear.

  • All refunds are processed as store credit only.

Return Process

  • To initiate a return, please contact hello@wonkytrumpet.com.au and request a return authorisation.

  • Once your return has been authorised, you will receive instructions on how to proceed with the return.

  • You will be responsible for the cost of return shipping.

  • Upon receipt of the returned product, it will be assessed to check if it meets the eligibility requirements for return.

  • If the return is approved, Wonky Trumpet will process your replacement or store credit within 7 working days.

Please note that our policies are subject to change at any time. If you have any questions, please don't hesitate to contact us at hello@wonkytrumpet.com.au.